Why This Headrest Recall is a Headache for 2023-2024 Jeep Grand Cherokee Owners

26/07/2025

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Chrysler is recalling more than 120,000 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L models because of a potential problem with the second-row headrests. According to the National Highway Traffic Safety Administration, the headrests may not lock into the correct upright position. The faulty headrest could increase the chance of an injury in the case of an accident. Technically, a problem with the headrest also violates a federal safety standard.

Which Vehicles are Being Recalled

78,157 2023-2024 Jeep Grand Cherokees
43,241 2023-2024 Jeep Grand Cherokee Ls

What is Causing the Recall

According to the NHTSA Safety Recall Report, “Some 2023-2024 MY Jeep Grand Cherokee vehicles may have been built with 2nd row head restraints containing an internal locking mechanism with an interference condition, which may prevent the headrest from locking upright.” Some of the faulty headrests may tilt forward and not be tall enough to comply with federal regulations. Apparently, there is no warning that the second-row headrests aren’t correct. The paperwork filed with NHTSA does not indicate if anyone has been injured because of the headrests, just that it could happen.

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How Chrysler and Jeep Will Remedy the Situation

Owners of the Jeeps, in question, will have to take them to the dealerships to be checked. Only about 1 percent of the recalled vehicles are believed to have the problem. The dealerships will inspect the second-row headrests and if there is a problem, technicians will replace the headrests with new ones. Chrysler expects to notify owners and have the replacements ready by September 05, 2025. The NHTSA number for the recall is 25V472. Chrysler’s number for the recall is 20C. Concerned owners can contact Chrysler customer service at 1-800-853-1403.

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Mary Conway is a professional automotive journalist and has decades of experience specializing in automotive news analysis. She covered the Detroit Three for more than twenty years for the ABC affiliate, in Detroit. Her affection for the Motor City comes naturally. Her father ran a gas station while Mary was growing up, in Wisconsin.

Follow Mary Conway at @MaryConwayMedia and send her car news tips for future stories.

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Source: torquenews.com

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