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Doug Mac, a Cybertruck owner from Michigan, says he was surprised by Tesla’s response after he reached out to the EV maker about a defect in his Cybertruck windshield.
Doug’s Cybertruck has a small flaw on the bottom left corner of the windshield where the black frit has become transparent and has an uneven edge.
Because the defect is small and located at the lower part of the windshield, just below the wiper blade mount, it doesn’t impair Doug’s visibility.
However, Doug believes the blemish is a manufacturing defect and has contacted Tesla to request a full windshield replacement under warranty.
So far, Doug was not too upset by the small defect; however, he says he was taken aback by Tesla’s reply.
In response to his warranty repair request, a Tesla service technician sent Doug a lengthy warning about the dangers of replacing a Cybertruck windshield.
Tesla advised Doug against replacing the windshield over a minor cosmetic flaw, likening the repair process to invasive surgery.
The Tesla technician clarified that, particularly with the Cybertruck—which features the largest windshield in the automotive industry—replacing the windshield effectively entails having to saw out the old windshield.
Tesla’s warning was that Doug might cause more issues by getting his windshield replaced rather than the small cosmetic defect.
Some might agree with Tesla’s concerns; however, Doug expressed his disappointment with this response, calling it truly unexpected.
The frustrated Cybertruck owner shared his story on the Tesla Cybertruck Owners group on Facebook.
Doug asks…
“What would you do?”
Below his post, Doug included several pictures showing the defect on his Cybertruck windshield. As mentioned above, the blemish is a small, transparent, uneven surface on the lower left corner of the windshield.
In addition to the defect, Doug also shared a screenshot from his Tesla app showing the response he received from Tesla after requesting a windshield replacement under warranty.
The Tesla message reads:
“While it is rare for glass replacement to be covered under warranty, it looks possible from your photo — we’ll just need to see it onsite to make the determination.
However, you may want to take some time to think about whether you’d really want this repaired for a small cosmetic blemish, even if it’s under warranty.
A windshield replacement, especially in a Cybertruck, is quite an invasive surgery—many components need to be dismantled, and the old windshield essentially has to be sawn out of the frame.
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While our technicians are very skilled, there are many inherent risks in any repair—not to mention your own inconvenience!
Just something for you to consider, if this is something you’re comfortable living with.”
Looking at the comments, fellow Cybertruck owners were divided about Tesla’s reply. Some Cybertruck owners said Tesla’s reply is bizarre, whereas others defended the EV maker and advised Doug to simply get over the small blemish.
A fellow Cybertruck owner, Worrell Thomas, referring to Tesla’s reply, writes…
“That’s a crazy response.”
Doug agrees, saying…
“It was very unexpected.”
However, many other Cybertruck owners agreed with Tesla and said the blemish is not a big deal and to forget about it.
A fellow Cybertruck owner, Robert Whitlock, writes…
“Leave it be”
Another Cybertruck owner, Steve Resis, writes…
“Let it go.”
A third Cybertruck owner, Jimmy Johnson, writes…
I would correct it with a black permanent marker if nothing else is wrong and not worry about it anymore. Every experience with any auto repair is usually very disappointing. If it ain’t broke, don’t fix it.
Overall, Cybertruck owners seem divided on what Doug should do. However, please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Doug’s post on Facebook. Reposted under fair use copyright law.
For more information, check out: Insurance Companies Are Canceling Tesla Cybertruck Coverage Citing Low Production Numbers – Say, “Due to the Limited Production, We’re Unable to Adequately Rate & Underwrite This Vehicle”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
