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Sterling, a Cybertruck buyer from California, says he took his brand-new truck home for the first time and noticed several defects.
Since the issues are present on a new vehicle, the simple choice would be to have Tesla fix the problems under warranty.
Thankfully, Sterling has already documented all the defects, and Tesla has agreed to repair them at no cost to him.
This is all well and good; however, Sterling says he is unsure whether to proceed with the repair.
Sterling’s main concern is that if he sends his Cybertruck to the Tesla service center, it might come back with even worse problems.
Sterling also mentions that he lives in San Diego and has heard multiple negative reviews about his local Tesla service center.
The conflicted Cybertruck owner shared his story on the Cybertruck Owners Club forum.
He writes…
“Help Me Decide-Service Center Work
I’ve had my new Cybertruck for a few days now. I love it, but I’ve quickly noticed that it has multiple body issues. I’m not picky; I rarely wash my cars (planning to do so with the Cybertruck), and I can live with a few imperfections.
That said, when I picked up the truck, I saw two obvious dents in the bed cover. It looks like someone tapped it with a ball-pen hammer. The photos make the damage seem worse than it is in person.
When I got home, I took some photos of panel inconsistencies and scheduled an appointment with the service center.
At first, they told me it would be 3 hours to fix the bed cover, and then with the added panel work, mainly the front right quarter panel that sticks up maybe 1/8′-1/4″ above the frunk. Then they changed it to giving me a loner.
After reading many horror stories and negative reviews about the San Diego service center where I have my appointment, I am completely torn about what to do.
I can accept most things, especially the panels, more than the dents. The dents bother me because they are obvious damage that was clearly not noticed.
But it’s a truck, and all vehicles, including cars, don’t stay perfect for long. It’s just the most money I’ve ever spent on a vehicle (coming from a 2010 minivan, by the way).
I really hate the idea of my Cybertruck coming back worse. When I ask coworkers, family, and friends, I get about a 60/40 split—60 saying just leave it alone.
I can convince myself to accept the defects since it was an inventory vehicle, I got one year of charging and premium connectivity with it. If you asked me before I bought my Cybertruck if I’d accept this truck with its current issues for one year of charging, I’d say yes.
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So, should I take it in next week for repairs? Have them just fix the bed cover? Or move on and enjoy my Cybertruck, which is the most fun vehicle I’ve owned?
Below his post, Sterling shared several pictures showing all the defects throughout his brand-new Cybertruck.
As you can see, the Cybertruck has multiple uneven panel gaps on both the front and side of the vehicle.
In addition to the fit and finish issues, the Cybertruck’s tonneau cover has two distinct dented areas that look like a sharp object has punched in them.
This is definitely not ideal, and looking at the comments, most Cybertruck owners advised Sterling to take his truck in for service.
A fellow Cybertruck owner, Jay from Atlanta, says…
“Definitely take it in for service. While there are horror stories about service centers, there are also many excellent service experiences. On a new truck, I’d get everything in front of them as soon as possible.”
A second Cybertruck owner from Nebraska writes…
“My vote is to take it in. You have the pictures to document the issues, so they should be able to make the fix and improve it.
A third Cybertruck owner, Ace from Arizona, writes…
“The tonneau cover slats definitely need to be replaced. I doubt they’ll say the panel is normal, but you should push back and ask to speak with the service manager. It’s not normal.
A fourth Cybertruck owner also agrees Sterling should take his truck in for service, but acknowledges there is a risk the vehicle might come out worse.
He writes…
“I agree with others, take it to the service center to get the dented slats replaced. As for the panels, it’s up to you, but know that it could end up being fixed or worse.”
Overall, looking at the comments, most Cybertruck owners seem to agree that Sterling should take his truck in for service. However, please let me know what you think in the comments.
Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: A Tesla Owner Says the EV Maker is Refusing to Replace His Dead Battery, Claiming He Parked His Model X in a Lake – Adds “This is a GPS Error, I Parked Next to the Lake, Not Inside It”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
