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Stepping into a new vehicle should be reassuring, especially one as advanced as a Tesla. We expect everything to work perfectly from the silent electric acceleration to the intuitive software that controls nearly every function. But sometimes that confidence turns out to be misplaced. I was reminded of that today while scrolling through the “Tesla Model 3 and Model Y Owners Club” on Facebook. That’s where I found Jennifer Kristine Perez’s post, where she described what began as an ordinary drive in her brand new 2026 Tesla Model Y. Then out of nowhere, the car began glitching, locked up entirely, and forced her into a situation that felt more like a system crash than a mechanical failure. What followed turned her evening upside down and served as a chilling example of what can happen when high-tech vehicles go off the rails.
Jennifer explained her experience in vivid detail: “Well, I’m sitting on the side of the road with my brand new 2026 Model Y that completely shut down while I was driving. I couldn’t use the steering and the screen started completely glitching out and made the most excruciatingly constant loud noise that I’ve ever heard in my life. Then we rebooted it and it was constantly making the same noise over and over again. Tesla advised me to get out of the vehicle immediately and to walk away. It was a miracle I didn’t get into an accident pulling over as I lost steering too. This video is of my best friend and her husband trying to get the stuff out of the car.” She even provided video footage of that painfully loud noise for all of us to hear in her post.
Community Reactions and Theories
It’s difficult to overstate the seriousness of what Jennifer went through. Losing steering control while driving is a nightmare scenario for any driver. That’s let alone for someone in a brand new vehicle that’s marketed for its technological sophistication. Add to that a glitching screen, an unbearable sound alarm, and an official recommendation from Tesla to abandon the vehicle entirely in the moment, and you’ve got a situation that no new car owner expects to face. This is especially true for the brand new Tesla Model Y.
Some Tesla owners in the comments offered support, theories, and shared concerns. One commenter, Lahm Le, echoed Jennifer’s description, saying, “Excruciating is the correct word to describe that sound.” I would go take a listen to that video because that’s exactly the right word. I could only imagine what it was like in person. It’s a small but powerful confirmation that Jennifer’s experience wasn’t exaggerated and that the noise she described left a lasting impression on those who heard the clip.
Another user, Anp Wilson, chimed in with a more technical take: “Sounds like a power connection issue that lead to hardware malfunction.” While no one outside of Tesla engineering can give a definitive answer, this type of educated speculation helps other owners contextualize what could have happened. A power delivery failure or loose ground could indeed cause screen glitches, audio faults, and potentially even loss of steering or drive-by-wire response.
Adding another layer of concern, Jennifer later updated her post: “Tesla has found nothing, which is actually even scarier!” That statement alone captures the anxiety many EV owners feel when high-tech systems fail without a traceable root cause. For an automaker known for over-the-air updates and advanced diagnostics, the inability to identify an issue after such a catastrophic failure is enough to make anyone nervous.
David Jordan, trying to remain optimistic, commented, “A very rare issue. Tesla will make it right!” And maybe they will—but comments like that highlight the gap between brand loyalty and real-world incidents that are anything but reassuring to new or potential owners. In cases like this, hope isn’t a solution in my opinion.
Then came Siamak Gs, who offered a broader ownership insight: “Never buy a new model/gen for the first 6–12 months. I made the same mistake with the first-gen Model Y. Nothing but problems the first few months.” It’s advice that I’ve seen many Tesla owners give, and Tesla, more than most brands, has shown growing pains with early production units. While this doesn’t excuse the incident, it’s a reminder that cutting-edge tech often comes with teething issues, especially in first-wave deliveries.
Comparing Broader Tesla Ownership Experiences
The Model Y has been at the center of Tesla’s push toward mainstream EV adoption, and for the most part, it has delivered like it should. Owners praise it for its minimalist interior, punchy acceleration, and industry-leading software. A lot of drivers have reported exceptional reliability and long-term satisfaction too, like this Tesla Model 3 owner who recently bought one and immediately understood the Tesla appeal.
But not every story is so seamless. Another Torque News feature about a frustrating battery replacement and lingering charging issues shows that even with a strong brand identity and cutting-edge technology, Tesla is not immune to early failure points or service hurdles.
It Can Be Hit or Miss
Tesla service response has always been a mixed bag depending on location and issue severity from what I’ve seen. Yet some owners, like this one who received mobile service from out of state after a warranty claim, have shared incredibly positive stories. That’s what makes this situation even more complicated as there’s no universal experience, and breakdowns like Jennifer’s add to the uncertainty for owners who haven’t yet had a problem but wonder what will happen if they do.
That said, many Tesla vehicles do stand the test of time. For example, this long-term owner of a 2022 Tesla Model 3 who hit 200,000 miles on the original battery praised the vehicle’s durability. These long-term stories are important counterpoints to sudden breakdowns, but they don’t erase them.
And for some, the shift to Tesla is personal. One driver who gave up their Toyota Tundra for a Model 3 claimed it changed their perspective entirely. That kind of brand transformation speaks volumes as well, but it just makes unexpected breakdowns like Jennifer’s all the more startling. When expectations are sky-high, even rare failures can shatter trust.
As someone who grew up admiring Tesla’s innovation and now covering stories about real ownership experiences, I find incidents like this both fascinating and concerning. There’s a tension between what Tesla promises and what some owners are experiencing. That gap is where all these stories live though. I don’t think Jennifer’s case means Tesla is failing, but I do think it’s a reminder that software-forward vehicles can fail in ways we’re not used to. Losing steering, glitching electronics, and having no concrete explanation afterward is not just a mechanical fault as it’s a trust issue. And in the EV world, trust is everything.
Key Takeaways for Readers
Even brand-new EVs can fail without warning: Jennifer’s case proves that even top-of-the-line electric vehicles aren’t immune to sudden and dangerous breakdowns, including total system shutdown and loss of steering.
Strange electronic behavior isn’t something to ignore: If your screen starts glitching or your car emits odd sounds, take it seriously. This is especially true while driving. Follow manufacturer advice and prioritize getting to safety.
Diagnostics aren’t perfect, even in smart cars: Tesla’s failure to find the cause of Jennifer’s issue shows that high-tech diagnostics don’t always catch what matters most. Sometimes, even the experts come up short.
New model years may come with hidden risks: As with many tech-forward vehicles, early adopters can face bugs and failures that later builds avoid. Waiting a few months could mean a more reliable ownership experience.
One failure doesn’t define the brand, but it matters: While many owners report flawless experiences, incidents like this highlight why support, transparency, and fast resolution are essential to earning and keeping consumer trust.
Join the Conversation
Have you ever experienced a sudden vehicle shutdown? EV or gas-powered? What did the manufacturer do and how did it affect your trust in the brand?
And for those who drive a Tesla, do stories like Jennifer’s make you nervous or do you see them as rare outliers?
Please don’t hesitate to share your thoughts and experiences in the comments below.
Aram Krajekian is a young automotive journalist bringing a fresh perspective to his coverage of the evolving automotive landscape. Follow Aram on X and LinkedIn for daily news coverage about cars.
Image Sources: Tesla Gallery and the “Tesla Model 3 and Model Y Owners Club” public Facebook group.
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Source: torquenews.com
