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You are here: Home / INDUSTRY NEWS / I Was Driving A Tesla Model 3 Loaner When An Amazon Driver Pulled Out And Hit Me, Now Their Insurance Denied My Claim And Told Me To "Go Deal With Amazon" While My Own Tesla Is Already In The Shop
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I Was Driving A Tesla Model 3 Loaner When An Amazon Driver Pulled Out And Hit Me, Now Their Insurance Denied My Claim And Told Me To "Go Deal With Amazon" While My Own Tesla Is Already In The Shop

28/09/2025

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There’s a particular kind of helplessness that comes with being the victim of someone else’s poor judgment, then having to prove your innocence to a system designed to protect everyone except you. Car accidents have always been stressful, but today’s insurance landscape has transformed them into elaborate puzzles of evidence and liability. 
What should be straightforward determinations of fault have become exercises in documentation and advocacy, where the prepared driver often fares better than the innocent one. For drivers caught in this web, the experience reveals how much the automotive world has changed, and how essential it is to understand the new rules of the road.
Haewoong Yang’s recent experience perfectly captures this modern automotive reality. His Facebook post reads like a case study in how a simple accident can become a complex negotiation:
“Got into a car accident recently, and it’s been such a headache. 
It happened right in front of my company’s entrance. I was driving down the street with my blinker on, about to turn into the parking lot. Out of nowhere, a car that was street-parked suddenly pulled out and hit me. I honestly didn’t even see it moving until it was too late. 
Now the other driver is saying I was “coming too fast” (which I wasn’t). I filed a claim with their insurance, but they completely denied it and even told me to go deal with Amazon since the guy was working at the time. Super frustrating.  
To make things more complicated, the car I was driving wasn’t even mine; it was a loaner from the body shop while my actual car is in the shop from another accident.  
Feels like I’ll just have to go through my own insurance first and then let them fight it out with the other side.”

The scenario Yang describes has become increasingly common in our interconnected economy. A parked vehicle suddenly pulling into traffic creates one of those split-second situations where physics meets liability law. The other driver’s claim that Yang was “coming too fast” represents the standard response in such situations, creating just enough doubt to complicate what should be a clear-cut determination. The insurance company’s suggestion to “go deal with Amazon since the guy was working at the time” reveals how the gig economy has added new layers of complexity to accident claims, where responsibility can shift between individual drivers, their employers, and various insurance policies.
What To Do In An Accident 

  • Police reports, witness statements, and photographic evidence have become essential tools for protecting driver interests in complex claims situations.
  • Online forums and social media groups provide valuable education about navigating insurance claims and understanding liability determinations.
  • Drivers who understand the claims process and maintain proper documentation achieve better outcomes than those who rely solely on being in the right.
  • The claims process has evolved to favor drivers who understand when to seek legal representation and how to advocate effectively for fair treatment.

The community response to Yang’s post immediately focused on the tools and knowledge needed to navigate these situations successfully. Robert Coleman’s first question about dashcam footage highlighted how essential video evidence has become in modern driving. 

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When Yang confirmed that his loaner vehicle lacked this technology, it underscored a crucial gap in protection that many drivers don’t consider until it’s too late. This exchange reveals how the automotive community has adapted to new realities, with experienced drivers sharing hard-won wisdom about the importance of documentation in our increasingly complex traffic environment.
Daniel Barrera brought practical experience to the discussion with his advice about police reports. His observation that “all accidents tend to be more than $700 nowadays” reflects the rising costs of vehicle repairs, while his assessment of Yang’s situation demonstrated how clear-cut the liability appeared from a traffic law perspective. Barrera’s confidence in the fault determination shows how experienced drivers learn to read accident scenarios, understanding that certain types of collisions carry presumptions that should work in favor of innocent drivers. 
Unfortunately, Yang’s experience mirrors what many drivers face when insurance companies can retroactively cancel policies after accidents, leaving them completely exposed despite having coverage at the time of the incident.
However, other community members introduced important nuances that help explain the challenges Yang faced. Steve Lim’s clarification about the type of collision and his understanding of why the claim might face difficulties without video footage revealed the critical distinctions that insurance adjusters make between different types of accidents. 
This insight helped explain why what seemed like a straightforward case to some observers could become complicated in the claims process. Lim’s perspective demonstrated how the automotive community serves as an informal education network, where experienced drivers help others understand the subtleties of accident liability and insurance procedures.
The suggestion from multiple community members to involve legal representation reflects how the system has evolved to require professional advocacy. Allen Huang’s recommendation captured the reality that modern accident claims often exceed the expertise of ordinary drivers. 
This shift represents a fundamental change in how we handle automotive incidents, where what once might have been resolved through simple insurance calls now requires professional intervention to achieve fair outcomes. The complexity grows when dealing with situations like Yang’s, where even minor incidents can escalate into major financial burdens, as one driver discovered when hitting a pole resulted in a $24,000 bill from the electric company two years after the accident.
What Makes It Complex
Yang’s situation gained additional complexity from the fact that he was driving a loaner vehicle while his own car was being repaired from another incident. This detail shows how responsible drivers can find themselves in increasingly complicated situations simply by following proper procedures. 

The irony of being involved in a second accident while addressing the first one speaks to the unpredictable nature of driving in busy urban environments. It also highlights how loaner vehicle arrangements, while necessary for maintaining mobility during repairs, can create insurance complications that most drivers never anticipate until they’re navigating them firsthand.
The broader implications of Yang’s experience extend beyond individual frustration to reveal systemic changes in how we handle automotive responsibility. The rise of commercial drivers, gig economy workers, and complex corporate liability structures has created a landscape where determining fault requires understanding multiple layers of coverage and responsibility. 
Insurance companies have adapted by developing more sophisticated claim investigation processes, while drivers must become more knowledgeable about documentation and advocacy to protect their interests in this evolving environment. 
Some drivers find themselves facing lawsuits years after incidents they thought were resolved, as happened to one person who was sued for $30,000 for a car accident from a year prior, showing how these situations can have long-lasting consequences.
Is Dashcam Footage Necessary? 

  • Dashcam footage has become crucial for proving fault in accidents, as insurance companies rely heavily on visual documentation to make liability determinations.
  • The gig economy and commercial drivers create multi-layered liability situations where responsibility involves individual drivers, employers, and various insurance policies.
  • Professional advocacy often becomes necessary due to the complexity of modern claims processing and the sophistication of insurance company procedures.
  • Accidents involving loaner cars create additional insurance complexity that requires understanding multiple coverage scenarios and policy interactions.

Yang’s story demonstrates the importance of preparation and community knowledge in modern driving. The immediate response from experienced drivers with advice about dashcams, police reports, and legal representation shows how the automotive community has adapted to new realities. While the system has become more complex, it has also created opportunities for drivers to learn from each other’s experiences and develop strategies for protecting themselves. 
The key insight from Yang’s experience is that being right isn’t always enough; being prepared and informed makes the crucial difference in achieving fair outcomes. As more drivers face similar challenges with complex liability situations, the community wisdom shared in forums and social media becomes an essential resource for navigating an increasingly sophisticated automotive landscape. Even luxury car owners aren’t immune to these challenges, as demonstrated when a C8 Corvette was hit while parked just five days after purchase, with insurance companies wanting to use aftermarket parts for repairs.
The evolution of accident claims processing reflects broader changes in our transportation system, where technology, economics, and law intersect in ways that require new levels of driver awareness. 
Yang’s experience, while frustrating, provides valuable lessons for other drivers about the importance of documentation, the value of community knowledge, and the reality that modern driving requires more than just good intentions and careful habits. It requires understanding the system and being prepared to advocate effectively when things go wrong.
What’s your experience been with insurance claims after an accident? Have you found that having dashcam footage made a difference in how your claim was handled?
Comment below and let us know your thoughts! 
Image Sources: Tesla Media Center

Noah Washington is an automotive journalist based in Atlanta, Georgia. He enjoys covering the latest news in the automotive industry and conducting reviews on the latest cars. He has been in the automotive industry since 15 years old and has been featured in prominent automotive news sites. You can reach him on X and LinkedIn for tips and to follow his automotive coverage.

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Source: torquenews.com

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