Follow us today…
A Cybertruck owner from Arizona, who goes by the username “bg002h” on the Cybertruck Owners Club forum, says he was surprised to learn that Tesla was going to charge him $2,150 to replace a simple rubber seal around his Cybertruck’s windshield.
The owner, a radiologist by profession, explained that he took his truck in for service because of a persistent wind noise issue and small, uneven gaps he noticed in the rubber seal around the windshield.
Bg002h reached out to Tesla, expecting a minor repair, but was shocked when the EV maker demanded he agree to a bill exceeding $2,500 before the repair could begin.
This was unexpected on its own; however, even more surprisingly, Tesla quoted him $2,150 to replace the rubber seal and only a few hundred dollars to fix the wind noise complaint.
Out of the $2,150, the majority of the repair cost is for parts. According to the Cybertruck owner, Tesla is charging him $1,900 for a replacement “windshield assembly.”
Now the Cybertruck owner is confused. He’s wondering if Tesla is charging him $1,900 because the EV maker needs to replace the entire windshield to fix the rubber seal, or if that’s just the cost of assembling the windshield.
The Cybertruck owner states that he has a few hours to approve the repair bill before his scheduled service appointment the next day.
However, with such a high price tag for a simple rubber misalignment, he is now questioning whether to approve Tesla’s estimate and go ahead with the service.
The confused Cybertruck owner shared his story on the Cybertruck Owners Club forum.
He writes…
“How many thousands of dollars for rubber repair?
The Tesla service center is asking over $2,500 to replace the trim around the windshield and fix wind noise from the windows.
I noticed they want to charge me $1,900 for the windshield assembly. I’m not sure if that means I need to buy a new windshield or if it’s just the charge for assembling the windshield.
My appointment is tomorrow… Is this normal maintenance for a Tesla? I’ve only driven the car 8150 miles.
Should I approve this cost estimate?”
Below his post, the Cybertruck owner shared two pictures.
The first picture shows the crooked rubber seal around his Cybertruck’s windshield, with inconsistencies and wiggly lines at multiple spots.
The second picture shows the service repair breakdown and cost estimate Tesla sent him to approve before his service visit.
The service note reads…
“Concern: Customer states: Exterior Trim – Rubber seal around windshield is uneven. Might need annual replacement, or perhaps there is some glue Tesla is using that doesn’t work for this, too?
Repair Notes:
Advertising
Correction: Windshield Assembly – Remove and Replace
Labor Hours – 2.10h – $133
Parts Replaced or Added
Windshield assembly – $1,900
Betaprime – 10 milliliter bottle – $12
Sealant – Betaseal Express – 400 milliliter bottle – $105
Parts Subtotal $2,017.00
Pay Type: Customer Pay
Total Parts Amount $2,017.00
Total Labor Amount $133.00
Total amount $2150”
Tesla also adds a service note regarding the wind noise complaint, saying the customer will need to pay $235 (the hourly rate for Tesla service) to adjust the windows.
$2,150 is definitely a lot of money for a simple rubber trim adjustment; however, looking at the comments, fellow Cybertruck owners defended Tesla.
Their main argument is that Tesla always provides a cost estimate before every repair. However, as long as the vehicle is under warranty and the company doesn’t find any reason to deny the warranty claim, it will perform the repair without charging the owner.
A fellow Cybertruck owner from Washington writes…
“Tesla always provides a cost estimate for warranty repairs, just in case they test it and discover it’s not a warranty issue. Otherwise, they spend a lot of time inspecting things without pay, which may not even be real problems.
If it turns out there’s an actual manufacturing defect causing unusual noises, they won’t charge you, and it will be covered under warranty. At least, that’s been my experience. But if it’s just an owner who likes to complain about nothing, they might bill you for the diagnosis.”
This is certainly an interesting perspective; however, please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: A Cybertruck Buyer Says Tesla Sold Him a Truck That Has Been Sitting on The Lot for a Year – Adds, “The Off-Gassing Damaged the Glass & Cameras While the Truck Was Sitting Unopened for a Year”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
Follow us today…
Source: torquenews.com
