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Chris Anderson, a Cybertruck buyer from Greenville, South Carolina, says he had to drive four hours round-trip to Charlotte, North Carolina, to take delivery of his new truck.
Since Tesla isn’t allowed to sell vehicles in South Carolina, this was expected; however, what was surprising was that when he arrived at the Tesla service center after a four-hour drive, Chris was greeted by a truck with multiple issues.
To start with, Chris says the Tesla delivery center did not properly detail his brand-new vehicle, and as a result, he could see glue residue all over his truck.
This was not ideal; however, even more concerning, Chris says the Cybertruck’s powered front trunk did not work.
Although the frunk was supposed to be fully automatic, it did not latch unless he put his weight on it.
Chris states that, at this point, instead of quickly resolving the issue, the Tesla sales representative downplayed the defect and pressured him to accept delivery of the vehicle immediately.
Chris accepted delivery, thinking the problem was minor and that Tesla would send a mobile service technician to fix it at his driveway.
However, once he took delivery, Tesla changed the plan and informed him he had to drive back to Charlotte, North Carolina, to get his truck fixed at the service center.
Now Chris says he has to take a day out of work and drive four hours round-trip once again to get his brand-new vehicle fixed.
This is certainly not the ideal ownership experience Chris imagined, and the frustrated Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.
He writes…
“I picked up my Cybertruck! Absolutely love this truck. I live in Greenville, South Carolina, and FSD drove us home from Charlotte, North Carolina, after delivery without intervention.
It was wild—especially since it was my first time ever driving a Tesla. It’s truly an incredible vehicle in many ways. Handling, tech, speed, comfort, and utility are all next level.
However, regrettably, Tesla’s service is very underwhelming, to say the least.
Tesla handed me the Cybertruck without detailing it, and the truck even had visible glue residue on the tailgate.
In addition, the powered frunk wouldn’t close without manual effort.
The Tesla sales guy acted like it was no problem and a quick fix. However, I now have to take a day off from work and drive back to Charlotte for Tesla to fix an issue they must have already been aware of before I inspected it.
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Very disappointing for a $100,000 vehicle. BUT, it is amazing, and hopefully I won’t have any more issues because driving to a service center is a huge inconvenience for me.”
This is definitely not ideal, and looking at the comments, multiple Cybertruck owners reported that they also had to visit a Tesla service center multiple times to get their new Cybertruck repaired.
A fellow Cybertruck owner, Shawn Shingleton, writes…
“I’m in the same boat, had to drive 3 hours round trip to the service station to get my Cybertruck fixed, and this is my fourth trip.
It’s getting old.”
Another Cybertruck owner, Kenny Maggard Jr., writes…
“I have the same issue with my frunk.
Just a heads-up, I have my second service appointment scheduled because they had to order a new part.”
A third Cybertruck owner, Lou Tomala, says…
“I had the same experience. No detailing; the Cybertruck looked like it had just arrived off the delivery train.”
However, despite the multiple service visits, some Cybertruck owners say the truck is so good it’s worth going through the trouble.
A fellow Cybertruck owner, Jon Dearth, writes…
“You’ll go through a few visits to the service center before it’s perfect. Only real downside. But worth the time.”
This is certainly an interesting perspective; however, please let me know what you think in the comments.
Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: A Tesla Cybertruck Owner Says Authorities Are Refusing to Arrest the 16-Year-Old Who Vandalized His Truck – Adds, “He’s a Minor, but I Feel Sad He’s Not Going to Jail”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
