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Ryan Emerson Vestal, a brand-new Cybertruck owner from Florida, says the terrible Cybertruck buying process left him hoping for a “slimy car salesman” at a legacy dealership.
Ryan explains that when he went to a Tesla delivery center to pick up his truck, he was shocked by the poor condition of his new vehicle.
Tesla had promised that his truck would be ready—detailed, charged, with all the paperwork inside, and a congratulatory placard for buying a Cybertruck.
However, the Cybertruck he found was dirty inside and out; there was rust on the hood, the side skirt was falling off, and no paperwork was provided to complete the sale.
To make matters worse, Ryan found it very difficult to communicate with Tesla staff and questions whether Tesla intentionally hires only introverts.
Compared to the complete lack of customer service he experienced, Ryan says it’s better to deal with a slimy car salesman.
Ryan doesn’t believe Tesla CEO Elon Musk is aware of how poor the sales process is and suggests that Elon Musk should go on Undercover Boss to see how things really run at his company.
The frustrated Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.
He writes…
“I picked up my new Cybertruck today and want to share my experience.
I live in Florida and bought the truck in Georgia. It finally took contacting someone at the Georgia location to complete the first step of the buying process.
From there, the process was pretty seamless as long as it was through the Tesla app.
However, things went downhill when we went to pick up the truck. Regarding pickup (I have no idea why Tesla constantly calls it delivery; they didn’t deliver anything), we were told the truck would be detailed, charged, with our name on a small piece of paper on the dashboard, and paperwork inside.
We walked around for 30 minutes and saw none of that. I did spot a Cybertruck plugged in and thought, “There’s no way this is it,” because it was filthy, with no paperwork.
Regretably, it turned out to be our truck. I talked to a different Tesla employee who was very helpful. I showed her how dirty it was both inside and out, and she agreed. The driver-side “side skirt” was literally falling off.
They offered a $150 refundable cleaning fee if we took it as is, or we could wait two hours for them to detail it (the hood had spots all over, which the detailer said were rail spots or grime — looked like rust). We chose to wait.
They did a great job cleaning it and reattached the piece that had fallen off. I guess I’m just old school about buying cars. I almost prefer dealing with a slimy salesman over nobody at all.
I wonder if they purposely hire introverts with zero social skills. I visited and tried to talk to Tesla employees at four different locations, but they were all the same.
I think Elon needs to go on Undercover Boss or something and seriously look at how poor the customer service is when people try to buy a vehicle.
That said, I love the truck!”
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This is definitely not ideal; however, looking at the comments, multiple Cybertruck owners shared that they encountered similarly poor customer service when they purchased their truck.
A fellow Cybertruck owner, Stephen Pales, writes…
“I had the same experience at the St. Louis service center. Nobody cared that we were picking up the vehicle.
It was a four-hour wait in Kansas City, Missouri, with our Cybertruck and Model 3: two new vehicles and the same terrible delivery experience.
The ordering process is great, but the delivery involves dealing with people who don’t seem to care.
If it weren’t for the amazing vehicles, I would definitely avoid that terrible sales experience again.
Another Cybertruck owner, Veronica Smith, writes…
“I had a similarly bad experience, except I was there for seven hours waiting! It definitely takes the “hassle-free” buying experience to a new level — nobody cared!”
A third Cybertruck owner, Slava Glikberg, writes…
“Funny! I wanted to share my experience too, but you beat me to it. I’m from Massachusetts, and I had almost the same experience—except they made me wait, and after an hour, they said they couldn’t do anything, so I left without buying a Cybertruck.
Oh, and my Frunk wouldn’t close… all they said was, ‘You don’t have to accept delivery if you don’t want it.’ I waited two weeks and drove two hours — for what?
Service scheduled for detail and mudguard repair in two weeks! Everything seems to revolve around 2… I fixed the Frunk myself, but I can’t get it aligned properly.
Still, I really do love the truck!”
A fourth Cybertruck owner, Lou Tomala, writes…
“Had the same experience. My Cybertruck was dirty when I picked it up. There were no instructions; just get in and drive. After driving 10 miles, I had to return to the dealer because they forgot to have me sign the final papers.
Despite terrible customer service, I love the truck.”
Overall, looking at the comments, a lot of Cybertruck owners appear to be having a poor delivery experience. However, please let me know what you think in the comments.
Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: Tesla Cybertruck Owner Spins Out On The Highway & Totals His Cybertruck Because Of Uneven Tire Wear – He Shares, “The Tires Looked Fine From The Outside but The Treads Were Completely Worn Out On the Inside”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
