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Trina L. Davis, a Cybertruck buyer from New Jersey, says she was excited to take delivery of her truck, but Tesla informed her that the vehicle needs to undergo service before it can be handed over to her.
Given that Trina is buying a brand-new Cybertruck, she was understandably surprised to learn that the vehicle has to undergo service before she even drives it for the first time.
The Concerned Cybertruck buyer shared her story on the Tesla Cybertruck group on Facebook.
Trina writes…
“I was supposed to take delivery of my Cybertruck tomorrow, but when I called to check, I was told the truck needs to go in for service for a part before I take possession.
I was shocked. I asked, ‘That’s concerning, and what part needs to be replaced?’
The Tesla advisor didn’t know the exact work that needed to be done, but told me not to worry.
I was like, ‘It’s supposed to be a new vehicle, so it’s understandable that I’m a little concerned it needs a new part already.
My delivery date is now up in the air because of this. Hoping it’s something simple that it needs. Thoughts?”
This is definitely not ideal, and after a few hours, Trina came back with an update about her situation.
According to her, Tesla noticed that some parts of the Cybertruck were held together with clips and the EV maker was doing the service to replace these connections with bolts and screws.
The Cybertruck buyer writes…
“*UPDATE* I’m picking up my Cybertruck tomorrow afternoon. Apparently they had to replace some clips with actual bolts and screws in some part of the vehicle. Glad that was caught prior to delivery, as that sounds a little serious.
Regardless, tomorrow I’ll be picking up my new baby!”
It’s a positive development that Trina will finally be getting her Cybertruck; however, it’s still concerning to have a vehicle that needs service work even before it’s driven a single mile.
Looking at the comments, several Cybertruck owners shared they too had to wait for service to be completed to pick up their brand new Cybertruck.
A fellow Cybertruck owner, Joe Colao, writes…
“My Cybertruck delivery was delayed 2 days…I was okay with that…I got an improved Cybertruck.
26,000 miles ZERO ISSUES.”
Another Cybertruck owner, Rick McCally, mentions that he had to wait for service before Tesla could deliver his second truck.
In his case, Tesla had to buy back his first Cybertruck due to ongoing issues, and his second Cybertruck was delayed for service even before delivery.
This might seem frustrating; however, Rick says he’s happy with Tesla and his second Cybertruck.
He writes…
“The same thing happened to me with my Foundation Series Cybertruck on Monday. So aggravating!! This is after Tesla bought back my non-Foundation Series Cybertruck.
The issue was minimal. A two-day delay turned into a 10-minute fix… out of abundance of caution on Tesla’s part, not to disappoint.
My new Foundation Series Cybertruck is 10 times nicer than I expected.
I’m thrilled with the truck and Tesla.”
Overall, looking at the comments, Cybertruck buyers appear largely unfazed when informed that their brand-new vehicle requires service work prior to delivery.
However, please let me know your thoughts in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Courtesy of Tesla, Inc.
For more information, check out: A Tesla Model Y Owner from Canada Says His Vehicle has Lost 3% Battery Capacity After 7,500 Miles – Adds “This is a Lot More Degradation Compared to My 3 Previous Tesla Model S Vehicles”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
