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Ed is a huge Tesla fan and a Cybertruck owner from Nashville, Tennessee, however, says he’s conflicted after his brand-new Cybertruck left him stranded on the road.
Ed is a huge Tesla fan and a Cybertruck owner from Nashville, Tennessee, and says he wants to reaffirm his love for his Cybertruck after it left him stranded on the road.
Ed adds it’s been 60 days since he bought his Cybertruck, and 22 days out of that, his truck has been back at the Tesla service center being worked on.
This is bad enough, however, due to the lengthy service work and being stranded three hours from home, ED states he has spent $4,000 out of pocket because of the issues with his Cybertruck.
Now, Ed is looking to get some reimbursement from Tesla; however, the Cybertruck owner says he has found it impossible to get in touch with a human being who works for Tesla.
This might sour a customer’s attitude towards a company; however, Ed says he loves his Cybertruck and wants to make it clear that he’s not a Tesla hater.
Ed also adds that he believes Tesla makes the most reliable cars on earth. That’s until the Cybertruck, which he says has had some minor bumps.
Ed says the only reason he’s currently experiencing difficulties with Tesla is that the company is accustomed to making the most reliable cars in the world, and when the Cybertruck encounters minor issues, the EV maker is not equipped to handle customers.
The surprisingly still strong Tesla fan shared his story on the Cybertruck Owner Club forum.
He writes…
“I love my Cybertruck AWD VIN 52k 2024, non-Foundation Series. So, not a hater. But, my Cybertruck has spent 22 days in service out of my 60 days of ownership.
Does anyone know how to talk to a human at Tesla?
I have over $4K in out-of-pocket expenses because the truck left me stranded, not to mention work trips that had to be rescheduled and shortened because Tesla threatened to charge me $100/day for storage if I did not return to the service center that is 3 hours away, where my new Cybertruck left me stranded.
There is absolutely no way to communicate with a human except to walk to a store, where they tell you to use the app.
The app instructs you to make a service appointment, and then the service department says they can’t assist with any logistics about… etc., etc.
I really don’t want to pursue legal action because I’m small and Tesla is big. But just out of principle, this is simply awful.”
So far, it might seem like Ed has soured his view of Tesla; however, he continues to write…
“Tesla has the most reliable cars on earth (until the Cybertruck, which we know has had its bumps). So… they simply do not seem equipped to deal with customers.
Please, any ideas are greatly appreciated.”
Covering Tesla for a while, I’ve seen this exact problem play out countless times. A Tesla owner encounters an issue and wants to discuss it with a Tesla representative to resolve the matter; however, there is no phone line to reach a human being.
Everything is done through the Tesla app, and aside from saying your vehicle broke down, there’s no way to contact a person who works at Tesla.
Looking at the comments, fellow Cybertruck owners sympathized with Ed’s plight and offered him some tips on how to get in touch with a Tesla representative.
A fellow Cybertruck owner from Dallas, Texas, says…
“I can always get hold of my service center. You have to go through the menu, of course, but it can be done. I think it goes: vehicles, then service. If they don’t answer, just call again.”
However, in response, Ed says he’s tried this route and Tesla is refusing to pick up his phone.
Ed shares the response he’s gotten from Tesla, writing…
“We recognize your number. You have no service appointments scheduled. To schedule a service, open the Tesla App, select Service, and select your service center. Thank you.”
I will try to hide my number next time with *67.”
This is not ideal, and other Cybertruck owners say Ed should save his efforts over the phone and simply drive to a Tesla service center to talk to the first Tesla employee he sees in person.
A fellow Cybertruck owner writes…
“Yeah, if they see your number, you get routed to ‘use the app’; if you use *67, you will get to hold.
It’s best to just walk into the service center; that’s the only real way to talk to a person.”
Another Cybertruck owner from Florida seconds this sentiment, writing…
“You walk into the service center and find a person wearing a black shirt with a red T logo on it. That’s the only way I have been able to.”
Overall, Ed’s situation is interesting; despite facing many issues with Tesla, he continues to reaffirm his conviction in the brand and express his love for his Cybertruck.
However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Abstract Ocean YouTube Channel
For more information, check out: A Cybertruck Buyer Says Tesla is Trying to Sell Him a Cybertruck That Has Been Sitting on the Lot for 4 Months – Adds “The Truck Was Built on January 8th”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
