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Tom, a Cybertruck buyer from California, is seeking advice from fellow Cybertruck owners on how to recover his money from Tesla.
Tom paid $15,582 as a down payment when he bought his Cybertruck and financed the rest.
Initially, Tom was happy with his decision, especially since he got 0% financing and free lifetime supercharger access.
However, when he went to take delivery of his brand new Cybertruck, he noticed that the entire exterior trim on the roof, from the A-pillar to the B-pillar, was missing.
Seeing such a clear defect on a $108,000 vehicle, Tom rejected delivery and told Tesla he would take the truck once the defect was fixed.
Even after this, Tom still planned to proceed with his Cybertruck purchase, but his concern grew when he saw on the Tesla app that the vehicle was scheduled for service weeks out.
The long service wait times and the worn-out appearance of the “brand-new” truck led Tom to cancel the order.
This is frustrating on its own; however, even more concerning is that two weeks after canceling his Cybertruck purchase, he still hasn’t received his $15,582 deposit back.
Tom has tried calling the service center and messaging Tesla employees through the app, but no one seems willing to help.
Even stranger, he says all the details of his Cybertruck purchase are gone from his Tesla app, with no record of the vehicle or his deposit.
The frustrated Cybertruck buyer shared his story on the Cybertruck Owners Club forum.
He writes…
“I need help recovering my down payment deposit.
I ordered the last Foundation Series Cybertruck for $108K in early July.
On the delivery date (August 9), I found that the truck was missing a pillar on the passenger side, possibly fallen off during transit.
I requested repairs and was informed that I could pick it up a week later. However, a few days later, I received a message stating that the truck was scheduled for service in the next several weeks.
It hadn’t even left the delivery center parking lot, and I didn’t accept delivery. I canceled the order and asked for a refund of $15,582.16.
Soon after, all info about the truck was deleted from my account, as if it never existed, with no record of my payment on the app.
Thankfully, I have pictures as proof. I called, spoke to someone, and messaged Tesla requesting my refund, but so far, no one has been able to assist me.
What should I do next? I hope no employee took the money and erased all the evidence.
I live two hours from the delivery center and don’t want to drive there to speak to the manager yet again.”
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Below his post, Tom shared several pictures showing the step-by-step process of buying his Cybertruck.
The first picture shows his new Cybertruck parked at a Tesla service center, with the large exterior trim from the A-pillar to the B-pillar absent, revealing clippers, nuts, and bolts.
This is definitely unacceptable for a brand-new vehicle. Tom also shared screenshots from his Tesla app, including his order details such as the tri-motor specs, order number, and VIN.
Another screenshot shows a service appointment scheduled at the Sacramento Tesla service center for the exact VIN Cybertruck.
A brand-new vehicle going straight into service and requiring weeks before delivery isn’t ideal.
And in Tom’s case, things are worse because he hasn’t been able to recover his $15,582, even after trying multiple times.
This sounds terrible; however, looking at the comments, fellow Cybertruck owners came to Tesla’s defense and accused Tom of trying to harm the EV maker’s brand.
They also said Tom should not expect perfection and should have accepted the delivery with the missing trim piece and asked for service later.
Jay, a Cybertruck owner from Scottsdale, Arizona, writes…
“The missing piece was just a plastic cover for the roof trough, which costs around $150. It simply “clips” in place.”
Earlier this year, other posts from you made me doubt your sincerity. Perhaps you have ‘rejected’ other Cybertrucks? You’ve also interacted with an apparently biased reporter about the Cybertruck? I can’t just take your post at face value. Sorry. You don’t seem like a serious person.”
Another Cybertruck owner, JC, said:
“If you accepted delivery in its current condition and made Tesla aware of the issues at delivery, they will be addressed at a later service appointment.
Your expectation of perfection is flawed, and if that is the case, you will have a very hard time owning a Tesla. This is not a luxury brand, just luxury tech and prices. You will not find the same craftsmanship as BMW or Mercedes, but you will find a tech environment and engineering similar to that of Apple.
You will not be refunded if you accepted delivery. Your only recourse is a buyback, and Tesla does that for repeated or irreparable flaws.”
This is definitely an interesting perspective; however, please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Tom’s post on the Cybertruck Owners Club forum. Reposted under fair use copyright law.
For more information, check out: A Tesla Cybertruck Owner Says He Almost Burned Down His House While Charging His Cybertruck – Adds, “I Got an Error Notification While Charging My Truck, Went to the Garage, and Found It Filled with Smoke”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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Source: torquenews.com
